What do those restaurant and club managers look for in a server resume anyway?
Yes, restaurant managers read server resumes to:
· Find servers who deliver an awesome dining experience to their guests.
· Find servers who can learn and sell the restaurant’s menu, and can learn and operate the ordering and transaction settlement process.
BUT, in their hearts, they really look for servers who are:
· Reliable – You show up on time and ready when scheduled to work.
· Honest – You can be trusted to not waste expensive resources (food, liquor, and supplies) responsibly and collect and record payment accurately.
· Cooperative – You are a strong team player and support the rest of the service and bar staff in providing a great guest experience.
· Trouble-free – You keep your personal life — well, personal — no hangovers, workplace romances, or distracting practical jokes.
These are the kind of people they offer jobs and give lots of great shifts that make the server lots of great tips.
Face it. Work in the restaurant industry is hard work — for anyone.
If the manager hires the right servers the job is more fun and manageable. And, in turn, great servers help to create a great place to eat — whether it’s fine dining or a casual, family gathering place. That’s good for everyone! And, cooperative teamwork works for everyone! You can “hear” the heartbeat of a great service team.
Restaurant managers need servers who collect compliments not complaints from guests. They need servers that other servers and bartenders want to work with and can rely on as strong team players.
If you’ve achieved this in the past, include brief details of it in your server resume. Vividly tell your success story in your resume that demonstrates your teamwork — and team leadership — and the results it brought to your former employer.
You need to make your resume say very clearly that you are that kind of server! Speak the manager’s language… and speak to his or her needs. Forget the fluff. Stick with the truth, but say it so it grabs the manager’s attention and motivates him or her to call you in for a job interview.
Focus your resume on what the manager wants and needs (as opposed to what you want).
You’ll not only get an invitation for a job interview, you’ll have also set the stage for success at that interview.
Here’s an example of how to start off your server resume with a Career Profile to show some of these qualities.
Expert restaurant service professional with 9 years experience in fast-paced, casual, full service, restaurants, and high-end fine dining. Able to strike the perfect balance of exceptional guest service while being a productive, cooperative member of the restaurant service team. A proven sales, guest service, and team leader. Reputation for being reliable, honest, and trouble free.
(It need not be said that the details of your work experience honestly need to support the claims you make in your career summary.)
This kind of server is every restaurant manager’s dream!
So, take another look at your server resume and make sure it says exactly what restaurant managers are looking for the next time they need to hire a great server. And make sure it’s you!