Restaurant Training Manual – Presenting the Menu & Taking Food Order

Headwaiter/waiter should approach the table with a smile and pleasant eye contact, and must greet guests by saying: “Good (time of the day), Mr./s (name of guest), I am (name of staff), your (headwaiter or waiter)”. The Headwaiter/waiter must introduce the theme of the evening/day by saying: “Welcome to our… (name of theme) evening, / day Mr./s… (Name of the guest)”.

In case guest does not go to the bar for an aperitif, the headwaiter should propose aperitif to guests by saying: “Would you care for an aperitif, Mr./s (name of guest)?” Headwaiter/waiter must ensure that menus are in excellent condition (depending on location), stands on the right hand side of the guest, with the menu opened on the first page and holding it by the top, should present to the ladies first while maintaining eye contact by saying: “Please allow me to present you our (name of theme menu/menu of the day) Mr./s (name of guest)”.

Headwaiter/waiter should introduce any one of the specialties of the day (as applicable). Headwaiter/waiter must retire from guests table for a few moments (3-5) minutes, allowing guests to study the menu, by saying: “May I leave you to look at the menu, Mr./s (name of guest)? I will be back for your order in a short while.” In case of unavailability of specific items, guests are advised accordingly, by saying: “Mr/s (name of guest), I do apologize, unfortunately we do no have (name of item) today”. Headwaiter/waiter should return to the guests table with a smile and pleasant eye contact and ask if they are ready to place their order, by saying: “Mr/s (name of guest), are you ready to place your order?”

Headwaiter/waiter has to stand on the right hand side of the guest, women first, while smiling and maintaining eye contact and should take the order. Headwaiter/waiter has to highlight verbally at least one menu item as a house special or seasonal specialty, by saying: “May I recommend the specialty of the day (name of dish)?” Headwaiter/waiter takes children’s order first (if any), followed by women’s and finally the host’s.

Headwaiter/waiter writes down guest’s orders on docket, numbering each person’s order, and highlighting any special requests.

Headwaiter/waiter clearly labels all children’s menu portions on the food order docket.

Headwaiter/waiter repeats orders and collects menus from the right hand side, women first by saying: “May I repeat your order, please Mr/s… (name of guest)? Mrs (name of guest), you have ordered (chosen menu), and Mr… (name of guest) you have ordered (chosen menu)”.

Headwaiter/ waiter ensures that guests names, numbered orders, table number, number of persons, waiter’s name, date and time of order appear clearly on the order sheet.

Headwaiter/waiter retires from guests with a courtesy bow and a smile, thanking guests for their choice and wishes them a pleasant day/evening by saying: “Thank you Mr/s (name of guest), have a pleasant (time of the day).”